Frequently asked questions…

Why should my business accept card payments?

With card payments increasing and cash sales declining, if you do not accept card payments you will very likely be missing out on business. Research suggests that businesses accepting card payments for the first time can expect to see an increase in sales of up to 30% deriving from impulse purchases and higher average spends.

How long do the agreements last?

Our agreements can vary in length depending on your needs as a business. Our solutions are tailored between 0-48 month agreements.

Are there a lot of complicated application forms for me to complete?

No. All you need to do is contact us using the form, phone or email and we will take care of the application for you; allowing you to spend more time focusing on your business.

What is a merchant account?

A merchant account allows you to accept debit/credit card transactions from customers, process the requests and settle the funds into your own bank account.

How long does it take to set up a merchant account?

CIP have Sales Professionals throughout the UK. We can also help set up an account remotely over the phone if easier for you. We have No Set Up Fees and often see applications approved within 24 hours. Once approved, we organise a dedicated courier delivery of your new card machine and provide support with installation. We then continually support you throughout the lifetime of your agreement with CIP.

How long does it take to get the money into my account?

We can have the money available in your account as early as the next day, we will advise you on the options for this when discussing your requirements.

What is PCI-DSS?

PCI-DSS stands for Payment Card Industry Data Security Standard. It is a mandatory security initiative put in place to protect cardholder details and personal data. Our payments professionals can explain its requirements in depth and help to ensure that you understand PCI-DSS and remain compliant as a business at all times.

Are there any 'Add-ons' or 'Hidden Fees' that I will encounter?

No. Absolutely not. At CIP, we pride ourselves on ensuring that all businesses working alongside CIP will receive a tailored solution that compliments your needs and is explained transparently before going ahead with an application. We provide Simple Solutions, Professional Service.

If switching provider will there be a break in my service?

No. We only recommend providing your cancellation notice to your current provider once we have completed your application and updated you with the great news of approval! This way you can ensure that there will be no break in service, and you won’t ever miss a customer’s card payment.

What happens if I need help?

You can be confident that you will have support to answer your queries 7 days a week 365 days a year just call our support line on: 0330 002 0786

Will I need to provide any ID?

Yes, when you sign up there is a requirement for 2 forms of ID to compile with anti-money laundering regulations and necessary due diligence.

Why do I need to provide a statement (if a switcher) for you to show savings?

Every provider is different and often statements can be complicated to read and have hidden and unnecessary fees, we can show you what these are and what you shouldn’t be paying for.

Why are you the best option?

CIP pride ourselves on building long term relationships with both our partners to enable us to continue to bring merchants the best options available in the market, as well and long-term relationships with our merchants, we want you to feel you confident that you are supported throughout your journey with CIP and beyond.

Can you help me with cancellation of the old contract?

Absolutely, you just need to speak to a CIP Sales Professional who will walk you through the process.